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This page brings together the most common questions from field teams and programme managers using Terriqon. Whether you’re just getting started, troubleshooting an issue in the field, or evaluating Terriqon for your organisation, you’ll find direct answers below.

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Getting Started

Yes. All data is encrypted in transit, and pending submissions are encrypted on your Field Officers’ devices when they’re offline. For AI reports, protection is tag-driven: any form field you tag as personally identifiable or restricted in the form builder is excluded from the dataset the AI receives, so tagged personal data never reaches the AI layer. Every AI report also requires a named Admin or Manager to approve it before it can be downloaded or shared. See PII Stripping for the full model.
Yes. The Field and Ops plans include a 14-day free trial — no credit card required. You won’t be automatically charged at the end of the trial; you need to choose a paid plan to continue. Command trials are available on request — contact support@terriqon.com or your sales representative to arrange one.
Most teams are set up and collecting data within 2 hours. You can build a form, invite your field officers, create a project, and have submissions coming in the same day. Our onboarding guide walks you through each step.
Yes, in many cases. Contact support@terriqon.com with details about your existing form format (Excel, XLSForm, Google Forms, etc.) and the team will advise on import options.

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Data Collection

Yes. The Terriqon PWA works in zero-signal zones. Field officers fill in forms normally — submissions are saved locally on the device. When connectivity returns (WiFi or mobile data), the app syncs automatically. No manual action is required.
Terriqon works on any modern smartphone, tablet, or computer with a browser. It’s a Progressive Web App (PWA) — no app store download needed. Install it on Android via Chrome using Add to Home Screen, on iOS via Safari’s Share menu using Add to Home Screen, or on desktop using your browser’s install icon.
When a field officer fills in a GPS field, the app uses the device’s built-in location services to capture coordinates. GPS accuracy is best outdoors. In buildings, the Use my best available location option lets them proceed with reduced accuracy. If you don’t want GPS coordinates included in AI reports, tag the GPS field as sensitive when you build the form — see PII Stripping for how tag-driven exclusion works.

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Reports & AI

The AI is tuned for NGO and field data contexts. It generates reports from your approved submission data — validation rules at collection and the Admin/Manager Approve-or-Reject review step decide what feeds the report, so rejected or incomplete data doesn’t distort your results. You have full editorial control to review and modify every section of the AI draft before approving. If a draft doesn’t reflect what actually happened on the ground, reject it, note the reason, and generate a fresh one.
Terriqon currently supports four AI report types, with more planned:
  • Project Report — covers submission data, KPI progress, and field activity for a single project.
  • Ops Report — an operational view of team activity, submission volume, and data completeness across the project.
  • Donor Report — a funder-facing narrative covering KPIs, outcomes, and impact.
  • Portfolio Report — a cross-project roll-up of KPIs and trends across every project in your organization.
Select the type that fits your reporting need when you generate a report from the Reports section of your project.
Yes. Every section of an AI draft is editable. Click any section inline to edit. Changes are logged in the audit trail. Once you’re satisfied, click Approve Report to finalise it.
No. Every AI report requires a named Organisation Admin or Manager to review and explicitly approve it. Unapproved drafts cannot be downloaded or shared. If a report is rejected, a written reason is required and permanently logged in the audit trail.

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Billing & Plans

Yes. Terriqon offers an NGO Verified Discount on annual billing. To apply, email support@terriqon.com with your organisation name and proof of NGO or non-profit status. The team will verify and apply the discount to your account.
Yes. You can switch to annual billing at any time from the billing portal in your dashboard. The 20% discount applies immediately to your next payment.
After cancellation, your data is retained for 30 days so you can export it. After that, it is deleted from production systems within 90 days. We recommend exporting your data before cancelling.

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Account & Team

Your account has one Organization Admin — the billing owner — who doesn’t use a seat. Managers and Field Officers share your plan’s seat cap in any mix: on the Field plan, for example, you could run 3 Managers and 12 Field Officers, or 15 Field Officers and no extra Managers. Each plan also allows an equal-sized archived roster. See Roles & Seats for the full model.
Their access to Terriqon is blocked (they can no longer sign in or use the app), but their profile, submission history, and audit trail are fully preserved. Their seat is released immediately for someone else. You can reactivate them at any time from the Team page, provided you have a free active seat on your plan.
Can’t find the answer you’re looking for? Reach out to the team at support@terriqon.com or visit terriqon.com/support to submit a support request.