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This page explains how to request deletion of your Terriqon account and the personal data held about you, for users of the Terriqon mobile app and web app. It applies to Field Officers and Managers — the people who collect and review data in the field.

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How Terriqon accounts work

Terriqon is used by organizations, not by individuals. Your organization holds the subscription, and its Organization Admin creates your account and issues your login. You did not sign up for Terriqon yourself. Two things follow from this, and it is worth being clear about both:
  • Your account belongs to your organization. A deletion request is actioned with your Organization Admin, and Terriqon will take that to them for you.
  • The data you collected belongs to your organization. Submissions, photos, GPS points, and reports you captured are your organization’s programme records, gathered on their behalf. They are not personal data you can withdraw. Only your organization can request that those records be deleted.

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Request deletion of your account

1

Email us

Send your request to support@terriqon.com from the email address you use to sign in to Terriqon, with the subject line “Delete My Account”.
2

Tell us who you are

Include your full name, your organization’s name, and your Terriqon role (Field Officer or Manager). We need these to locate the right account.
3

We acknowledge your request

We reply within 5 business days to confirm we have received it.
4

We notify your Organization Admin

Because your organization owns the account, we inform your Organization Admin that you have asked to be removed, and ask them to action it.
5

Your account is closed

Your account is deactivated and your personal account data is deleted within 30 days of your request, whether or not your Admin has acted by then. You will be signed out on every device and your login will stop working.
You can also ask your Organization Admin directly — they can remove you at any time from Settings → Team without going through us. Emailing us is there for when you cannot reach your Admin, or would rather not.

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What is deleted

When your account is closed, we delete the personal data held about you as a user:
  • Your name, email address, and phone number
  • Your login credentials
  • Your role and project assignments
  • Device and session records used to keep you signed in

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What is not deleted, and why

  • The field data you collected. Submissions, attachments, GPS coordinates, registry records, and reports remain with your organization. These are the organization’s programme records — Terriqon stores and processes them on the organization’s instructions, and the organization decides whether they are deleted. Removing a user does not remove their organization’s records.
  • In-app chat messages. Chat threads are retained as your organization’s communication records, in the same way as submissions. Your messages stay visible to the people you sent them to.
  • Audit and activity logs. A minimal record that an action was taken is retained for security and integrity purposes.
  • Residual copies in encrypted backups. These cannot be erased on demand. They are overwritten on our normal rolling backup cycle within a further 90 days and are not used for any purpose in the meantime.

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If you want the collected data deleted too

That request has to come from your organization, because your organization is the owner and controller of that data. Ask your Organization Admin to contact us at support@terriqon.com from their registered admin address. We act on verified requests from the Organization Admin only.

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Uninstalling the app is not deletion

Removing the Terriqon app from your phone signs you out and clears what was stored on that device. It does not close your account or delete anything held on our servers. Use the request process above.

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Contact

See also our Privacy Policy.