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The Terriqon support team is here to help you get the most out of the platform — from troubleshooting technical issues and resolving billing questions to onboarding your team and arranging a product demo. Choose the contact method that works best for you below.

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Submit a Support Request

The fastest way to get help is through the support form at terriqon.com/support. The form routes your request to the right team and generates a ticket reference for tracking.
1

Go to terriqon.com/support

Open terriqon.com/support in your browser.
2

Select who you are and your issue type

Choose your user type (for example, Existing Customer or Trial User) and then select the category that best describes your issue. See the issue type guide below if you’re unsure which to pick.
3

Fill in your contact details

Enter your name, organisation name, email address, and any other requested details. Providing accurate contact information ensures a faster response.
4

Describe your issue

Write a clear subject line and a detailed description of what you’re experiencing. The more context you provide, the quicker the team can help.
5

Attach relevant files (optional)

Attach screenshots, error messages, or supporting documents if applicable. Accepted formats: PNG, JPG, PDF, DOCX, XLSX, ZIP. Maximum file size: 10 MB.
6

Click Submit Support Request

Submit the form. You’ll receive a confirmation email with your ticket reference number.
Keep your ticket reference number handy. You can quote it in any follow-up emails to support@terriqon.com to link your reply to the same ticket.

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Issue Types

When submitting a request, select the issue type that best matches your situation:

Technical Issue

App errors, sync problems, unexpected form behaviour, or platform bugs.

Billing & Subscription

Invoice queries, plan changes, payment failures, and refund requests.

Account Access

Login problems, password resets, and user management questions.

Data & Reports

Report generation issues, data export, and dashboard questions.

Mobile App Issue

PWA installation, offline mode behaviour, and sync issues on mobile.

Feature Request

Suggestions for new features or improvements to existing functionality.

Training & Onboarding

Guidance on getting started, workflow setup, or team training sessions.

Demo

Request a live walkthrough of Terriqon for your team or organisation.

Sales Inquiry

Pre-purchase questions about plans, pricing, and Command plan options.

Other

Any query that doesn’t fit the categories above.

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Direct Contact

Prefer to reach us directly? Use the details below.
Ops and Command plan customers receive priority support with faster response times. See the table below for details.

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Response Times

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Before Contacting Support

You may be able to resolve your issue without waiting for a response. Try these self-service resources first:
  • General questions — Check the FAQ for answers to common questions about offline mode, AI reports, security, billing, and more.
  • Billing questions — Log into your dashboard and visit the Billing Portal to view invoices, change your plan, or update payment details.
  • Mobile issues — If the PWA is behaving unexpectedly, try removing it from your home screen and reinstalling it via Add to Home Screen in Chrome or Safari.
For NGO discount inquiries or form import requests, email support@terriqon.com with your organisation details and we’ll get back to you with next steps.