> ## Documentation Index
> Fetch the complete documentation index at: https://docs.terriqon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Terriqon Support: Get Help Fast

> Get help from the Terriqon support team. Submit a support request, email support@terriqon.com, or call +91-9354325271 for billing and account issues.

The Terriqon support team is here to help you get the most out of the platform — from troubleshooting technical issues and resolving billing questions to onboarding your team and arranging a product demo. Choose the contact method that works best for you below.

***

## Submit a Support Request

The fastest way to get help is through the support form at [terriqon.com/support](https://terriqon.com/support). The form routes your request to the right team and generates a ticket reference for tracking.

**1. Go to terriqon.com/support**

Open [terriqon.com/support](https://terriqon.com/support) in your browser.

**2. Select who you are and your issue type**

Choose your user type (for example, Existing Customer or Trial User) and then select the category that best describes your issue. See the [issue type guide](#issue-types) below if you're unsure which to pick.

**3. Fill in your contact details**

Enter your name, organisation name, email address, and any other requested details. Providing accurate contact information ensures a faster response.

**4. Describe your issue**

Write a clear subject line and a detailed description of what you're experiencing. The more context you provide, the quicker the team can help.

**5. Attach relevant files (optional)**

Attach screenshots, error messages, or supporting documents if applicable. Accepted formats: PNG, JPG, PDF, DOCX, XLSX, ZIP. Maximum file size: **10 MB**.

**6. Click Submit Support Request**

Submit the form. You'll receive a confirmation email with your ticket reference number.

> [!NOTE]
>
> Keep your ticket reference number handy. You can quote it in any follow-up emails to [support@terriqon.com](mailto:support@terriqon.com) to link your reply to the same ticket.

***

## Issue Types

When submitting a request, select the issue type that best matches your situation:

> **Technical Issue**
>
> App errors, sync problems, unexpected form behaviour, or platform bugs.

> **Billing & Subscription**
>
> Invoice queries, plan changes, payment failures, and refund requests.

> **Account Access**
>
> Login problems, password resets, and user management questions.

> **Data & Reports**
>
> Report generation issues, data export, and dashboard questions.

> **Mobile App Issue**
>
> PWA installation, offline mode behaviour, and sync issues on mobile.

> **Feature Request**
>
> Suggestions for new features or improvements to existing functionality.

> **Training & Onboarding**
>
> Guidance on getting started, workflow setup, or team training sessions.

> **Demo**
>
> Request a live walkthrough of Terriqon for your team or organisation.

> **Sales Inquiry**
>
> Pre-purchase questions about plans, pricing, and Command plan options.

> **Other**
>
> Any query that doesn't fit the categories above.

***

## Direct Contact

Prefer to reach us directly? Use the details below.

| Channel | Details | Best for |
| - | - | - |
| **Email** | [support@terriqon.com](mailto:support@terriqon.com) | All plans — general support, billing, account queries |
| **Phone** | [+91-9354325271](tel:+919354325271) | Billing and account issues |

> [!NOTE]
>
> Ops and Command plan customers receive priority support with faster response times. See the table below for details.

***

## Response Times

| Plan | Support type | Typical response time |
| - | - | - |
| Field | Standard email | Within 2 business days |
| Ops | Priority email + onboarding call | Within 1 business day |
| Command | Priority + dedicated Customer Success Manager | Same business day |

***

## Before Contacting Support

> [!TIP]
>
> You may be able to resolve your issue without waiting for a response. Try these self-service resources first:
>
> * **General questions** — Check the [FAQ](https://docs.terriqon.com/help/faq.md) for answers to common questions about offline mode, AI reports, security, billing, and more.
> * **Billing questions** — Log into your dashboard and visit the **Billing Portal** to view invoices, change your plan, or update payment details.
> * **Mobile issues** — If the PWA is behaving unexpectedly, try removing it from your home screen and reinstalling it via **Add to Home Screen** in Chrome or Safari.

> [!NOTE]
>
> For NGO discount inquiries or form import requests, email [support@terriqon.com](mailto:support@terriqon.com) with your organisation details and we'll get back to you with next steps.


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